Get introduced to ISO/IEC 20000-1 requirements for a service management system
PECB Certified ISO/IEC 20000 Introduction
ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).
By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.
Individuals interested in IT Service Management
Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
Understand the concepts, approaches, methods, and techniques used to implement an IT Service Management System
Understand the basic elements of an IT Service Management System (ITSMS)
Duration: 1 Day
Day 1:
Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
There are no prerequisites to participate in this training course.
None
None
Training material containing over 100 pages of information and practical examples will be distributed
A participation certificate of 7 CPD (Continuing Professional Development) credits will be issued