Work Readiness Programme

Our work readiness program empowers youth, school leavers, and job seekers by providing them with the necessary skills and knowledge to succeed in the workforce. Programme content includes training in areas such as resume writing, interview skills, workplace etiquette, and communication. Participating individuals develop improved confidence in their abilities and learn how to present themselves effectively to potential employers. This helps them stand out in a crowded job market and increase their chances of finding meaningful employment. 

In addition to practical skills, the work readiness programme provides participants with a sense of direction and purpose. Many young people and job seekers may feel overwhelmed or uncertain about their future career paths. By offering guidance and support, the programme helps individuals identify their strengths, interests and map out a clear path towards their goals. This is especially beneficial for those who may not have access to other forms of career counselling or mentorship. 

Ultimately, our work readiness program helps to bridge the gap between education and employment, providing individuals with the tools they need to succeed in the workforce. By offering training, guidance, and support, the programme empowers young people, school leavers, and job seekers to take control of their futures and achieve their full potential.  

This course is suitable for: 

• Any individual who is preparing to enter the work environment. 

• Individuals who have been out of the work environment for an extended period of time and need to brush up their job searching skills. 

Prerequisites: 

• Proficient in written and spoken English.

Duration: 5 Days

Communication in the workplace 

An introduction to the principles of effective verbal and non-verbal communication in the workplace. 

Activities include: 

• Group discussions 

• Role-play exercises 

• Identify communication styles 

• Self-evaluation 

• Strategy for improvement 

Business etiquette 

The emphasis of this programme is on the importance of good business etiquette for career success. Participants will learn how image, etiquette and protocol impact career success.  

Course content includes: 

• The importance of first impressions 

• Interpersonal relationships in the workplace 

• Dressing appropriately 

• Telephone etiquette 

Customer service fundamentals 

This programme introduces participants to the basic elements of customer service, an essential ingredient of career success.  Participants will gain an understanding of the importance of providing an excellent service to both internal and external clients, and learn techniques to deal with difficult customer situations. 

Activities include opportunities for participants to apply newly acquired skills, including role-play exercises. 

Self-leadership 

The success of companies depends on the commitment and actions of employees who execute business strategies and get the job done.  Individuals with a self-leadership mindset contribute to a workforce that is empowered, accountable and creative. 

Participants attending this highly interactive programme will focus on self-analysis and development.  Activities include identifying and evaluating personal values, skills, strengths, and developmental areas, leading to creating and implementing a personal development strategy. 

Job seeking skills 

The aim of this programme is to provide participants with the skills and knowledge to navigate the job search process confidently and effectively. 

Participants are guided to:  

• Determine their individual skill set 

• Identify what to include in a job search 

• Create a professional CV 

• Write an effective cover note 

• Prepare for interviews 

• Be prepared to answer questions 

• Present themselves at interviews 

• Dress code and behaviour 

• Attend online interviews  (MS Teams, Google Meet, ect) 

• Use technology platforms for job searches   (LinkedIn, Indeed, Career 24, Pnet, etc.)

The highly interactive programme provides opportunities to practice newly acquired skills, including participating in role-play interviews. 

No Certification Course Completion Confirmation

This course includes classroom training, laptop to be provided by us. Lunch and refreshments and training manuals where relevant will be provided.